Transition and Delivery:
Saral uses a comprehensive methodology that takes care of
all three phases of the Business Process Outsourcing
Services Transitioning for Medical Transcription,
Medical Billing, Teleradiology, GIS, CAD, Finance, Accounting,
and Taxation services: |
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Pre-Transition |
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Transition |
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Post Transition/ Steady phase |
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Business Process Outsourcing Transition Methodology
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Map customer's requirement and expectations |
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Define Deliverables and Service Level Agreements |
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Assign team, process owner and department. |
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Define implementation plan |
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Pilot run with revie |
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Control-Monitor and control service delivery |
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Steady phase |
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Continuos improvement plan based on feedback |
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Delivery and Operational Efficiency:
Infrastructure:
We run 24x7 operations across our all locations in India.
Our state of art infrastructure comprise of high- end servers,
desktops, Firewall systems, high speed internet bandwidth,
air-conditioned office and complies to high level of client
information security and safety standards.
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Recruitment:
We believe that right staff takes care of the business process
outsourcing services efficiently; hence recruitment is a
critical performance activity for our human resource department.
Hiring staff with diverse skills, experience and expertise
is a challenge and we have continuos recruitment program
in place so that necessary training and process knowledge
is provided at the right time due to attrition, new or incremental
business. |
Quality:
For all our activities ranging from medical transcription,
medical billing, GIS, CAD, teleradiology, Finance, Accounting,
and Taxation, we follow globally acceptable quality
process and systems and have a continuous improvement program
in place to ensure consistent quality. |
Risk management:
Our risk management system provides our clients customized
risk-management solutions, which covers information security
and compliance with confidentiality regulations. |
Information security:
Information security is the key to business process outsourcing
success and it clearly differentiates one service provider
from another. By implementing security protocols at every
level of work flow process we adhere to the security guidelines
and comply with the Service level agreements. |
